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About the report


13 facts about the digital transformation... That is all you would like to know about digitalisation, but were afraid to ask | Digital Shapers

Customer-centricity is a key element of the digital transformation, so it is from customer service that the digitisation in the company should start," Digital Academy members say in a survey conducted for the report. The report was prepared by the consulting company PwC Polska in cooperation with Digital Shapers and Digital Academy, and its sponsor is UPC Polska.